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Workplace Services

Workplace services are about using technology to facilitate and support the new ways of working. They range from hosted telephony to cloud computing and can include video conference services, smart boards and so on.

Hosted Telephony

Hosted telephony means no capital expenditure on phone systems, no time-consuming set-up and no getting behind with updates. You simply take the number of phones you need, use your own number or take one of ours and everything is done for you. We programme the phones to do exactly what you need them to do.

What is hosted telephony?

With hosted telephony, you have all the usual phone features to control how calls come in, who answers them etc. Diverts and voicemail can be set up as needed and you can integrate them with smart phones and video comms. You rent phones, but you are not buying the system that runs them.

The VOIP phones we provide run on your internet and can save you money on charges as well as set-up. Additionally, all the software is run, controlled and protected by us; all you need is good broadband, router and switch.

Because, you may not be familiar with VOIP phones, here are a few facts. Firstly, it stands for Voice over Internet Protocol, which effectively means they work over the internet. You will need SIP (Session Initiated Protocol) trunks to facilitate this. These are replacing the old ISDN lines which will be phased out by 2025 anyway (which is why it doesn’t matter what ISDN stands for).

The reason you need good broadband is that you are adding another element to your broadband needs and because voice uses more broadband width than data. However, if you are unsure about any of this, our communications provider can give you all the help you need.

Telephone Answering

Who will answer your calls when you’re not there? And will it cost £1,200?

What is the cost of not having a telephone answering service? If you are with clients, on the phone, presenting to prospects or just plain busy, you can’t answer the phone and for many small businesses this can be a problem. It can lead to missed enquiries, missed client calls, even missed supplier calls; all of which can lead to missed opportunities.

Research by BT in 2014 suggests that the cost of missing a single call is ‘approximately £1,200’. BT also claim that, with businesses becoming increasingly mobile (77% offer flexible working, 45% hot-desking) “…getting calls to the right person is potentially more difficult”.

And if you thought voicemail was the answer, statistics quoted in Forbes  “show that 80% of callers sent to voicemail, don’t leave messages because they don’t think they’ll even be heard”.

That could be your customer looking for updates or a prospect needing your help. So, what will it cost to make sure all your calls are answered?

Cloud Computing

Cloud Office is a complete cloud computing solution for working without ties. Microsoft Office, file share, business email, storage, protection and back-up are all included.

With cloud computing, you save time, improve productivity and efficiency and reduce your business costs. And, because you are not buying a system, there is no capital outlay and you get all the latest updates.

It is both adaptable and scalable. You take only the services you need and access them anywhere, anytime and on any device. So you can take your office with you, wherever you go: to clients, suppliers, at home and on the move. This agility makes running your business so much easier. It alsogives you an advantage over your competitors in reacting quickly to change and responding faster to clients needs.