Who will answer your calls when you’re not there?
Do you think you need a telephone answering service? If you are with clients, on the phone, presenting to prospects or just plain busy, you can’t answer the phone and for many small businesses this can be a problem. It can lead to missed enquiries, missed client calls, even missed supplier calls; all of which can lead to missed opportunities.
Research by BT in 2014 suggests that the cost of missing a single call is ‘approximately £1,200’. BT also claim that, with businesses becoming increasingly mobile (77% offer flexible working, 45% hot-desking) “…getting calls to the right person is potentially more difficult”.
And if you thought voicemail was the answer, statistics quoted in Forbes “show that 80% of callers sent to voicemail, don’t leave messages because they don’t think they’ll even be heard”.
What if that is your customer looking for help or a prospect needing information?
Our Telephone Answering Service
Answering the phone is important; it speaks volumes about your business, the care you take over your clients and it ensures you do not miss opportunities.
With our Telephone Answering Service, you are always there. If a prospect rings and we can’t put them straight through to you, we reassure them so they don’t simply ring the nest potential supplier on their list.
Or if a client rings with a problem or an urgent order, we take the details so they know something is happening. We can also field the calls you don’t want, saving you even more time and money.
Whether you use us all the time or only when you are busy, we make sure you never miss a call.
Our telephone answering service includes dedicated telephone number, answer & forward and/or message service. Local telephone number (UK-wide; Freephone, Lo-call and premium rate numbers also available – call charges will vary). Incoming calls answered in your company name during office hours. Calls transferred to your landline or mobile or dealt with according to your instructions and messages fowarded by email. Alternatives can be set up for out-of-hours calls.
If you don’t receive many calls and just want the service to ensure you are covering all communication methods, then the first option will work very well. For businesses receiving a normal amount of calls (up to around 10 calls per day) then the second option will provide the best value.
If you are working overseas, we can also answer calls during the hours that correspond with the relevant time zone, as well as offering technical support to businesses operating client support and/or out-of-hours services.
All prices exclude VAT.
Please call Barry Harvey on 0117 317 8162 to find out more about these services.